General Terms and Conditions 

EFFECTIVE FROM JANUARY 26, 2026.

 

These General Terms and Conditions (hereinafter: GTC) document – in addition to the provisions of the relevant mandatory legal regulations – contains the terms of use for the online store operated by the Service Provider (hereinafter: Service Provider, Seller) on the website https://www.blacklabsportcards.com (hereinafter: Webshop) by the purchaser (hereinafter: User, Consumer, Buyer), the rights and obligations of the Buyer and the Service Provider, as well as the conditions for purchasing and concluding contracts in the Webshop operated by the Service Provider, the terms applicable to the legal relationship established on the basis of the contract (including, among others, performance deadlines, delivery and payment conditions), liability rules, warranty provisions, and the conditions for exercising the right of withdrawal.

Please read this document carefully before finalizing your order, as by finalizing your order, the Buyer accepts the provisions of these GTC, and the GTC in its entirety forms part of the contract concluded between the Buyer and the Seller.

The following rules defined in these GTC do not apply to other websites accessed through https://www.blacklabsportcards.com, regardless of their nature, the services they provide, or the identity of their operator. Technical information necessary for the use of the Website, which is not included in these GTC, is provided in other information available on the Website.

If you have any questions regarding the operation of the Webshop, individual products, or the ordering and delivery process, please contact us using the contact details provided in the section SERVICE PROVIDER’S DATA of these GTC.

These GTC are continuously available at the following website: https://www.blacklabsportcards.com and can be downloaded or printed at any time from the following link: https://www.blacklabsportcards.com-aszf.pdf

 

 

1. SERVICE PROVIDER DATA

 

Service Provider’s name: BlackLab SportCards Limited Liability Company (short name: BlackLab SportCards Kft.)
Registered office of the Service Provider (and also the place for complaint handling): 4002 Debrecen, Esőcsepp street 13. Building A
Company registration number: Cg. 09-09-037587
Tax number: 32977521-1-09
Name of the registering authority: Company Registry Court of the Debrecen Regional Court
Statistical code: 32977521-4712-113-09
Representative: Sándor Pongor, Managing Director (with sole signing authority)
Contact details of the Service Provider, regularly used electronic mail address for communication with users: info@blacklabsportcards.com
Telephone number: +36-20/460-0174

 

Hosting provider’s name, address, and email address:
Company name: ININET Internet Limited Liability Company
Registered office: 1063 Budapest, Szinyei Merse street 10.
Tax number: 23537646-2-42
Company registration number: Cg. 01-09-970252
Telephone: +36/20-293-9058
Email: info@ininet.hu
Website: https://www.ininet.hu

 

 

 

2. DEFINITIONS

 

“Purchase Contract”: the agreement concluded between the Service Provider and the Customer wishing to order the Product, established by the confirmation of the Order submitted by the Customer via the online order form available on the Service Provider’s Website.

“GTC” (General Terms and Conditions): contractual terms unilaterally determined in advance by the Service Provider for the purpose of concluding multiple contracts, without the involvement of the other party (the Buyer), and which have not been individually negotiated by the Parties.

“Mail Order Trade”: a commercial activity in which the trader provides the customer with commercial communication indicating the characteristics and price of the product, thereby enabling the customer to make a transactional decision to purchase the goods, and delivers (or arranges delivery of) the product ordered on the basis of such commercial communication to the specified address.

„Mail Order Trader”: a person engaged in mail order trade.

“Electronic Commerce Service”: an Information Society Service aimed at the commercial sale, acquisition, exchange, or other utilization of a tangible movable item—including money, securities, and natural resources that can be utilized as goods—services, real estate, or rights of pecuniary value.

“Electronic Means”: the use of wired, radio, optical, or other electromagnetic devices for electronic data processing, storage, or transmission.

“Parties”: the Service Provider (the Seller) and the User (the Buyer) jointly.

“User”: the consumer, as well as a buyer who does not qualify as a consumer.

“Consumer”: A natural person who, acting outside the scope of their profession, self-employment, or business activity, buys, orders, receives, uses, or is the recipient of goods, or is the recipient of commercial communications and offers related to goods.
For the purposes of Reguation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on the nationality, place of residence, or place of establishment of the buyer within the internal market, and amending Regulations (EC) No 2006/2004, (EU) 2017/2394, and Directive 2009/22/EC, a consumer also includes a business established in a Member State that purchases goods or services within the Union exclusively for end-use purposes, or acts with such intent.

“Consumer contract”: a contract in which one of the parties qualifies as a consumer. “Distribution”: the sale of a product, or its provision for consumption or use, in the course of commercial activity for consideration (a fee).

“Manufacturer“: the producer of the Goods, in the case of imported Goods, the importer who imports the Goods into the European Union, and any person who presents themselves as the manufacturer by displaying the name, trademark or other distinctive sign of the Goods.

“Website”: this website, i.e. the website operated by the Service Provider under the domain name blacklabfootball.com, which serves to conclude the Contract;

“Warranty”: In contracts concluded between a consumer and a business (hereinafter: consumer contract), as defined by the Civil Code,

1. (a) a warranty undertaken for the performance of the contract, which the business voluntarily assumes for the proper performance of the contract, in addition to or in the absence of a statutory obligation, and
2. (b) a mandatory warranty based on statutory provisions.

“SME”: Wherever the present GTC refers to “SME,” the relevant rules apply exclusively to micro, small, and medium-sized enterprises (hereinafter: SME) as defined by the Act on Small and Medium-sized Enterprises and the Promotion of Their Development, which act outside the scope of their profession, self-employment, or business activity.

“Order”: an order placed by the service user on the Service Provider’s Website using the online order form designed for this purpose, for the purpose of using the Service(s).

“Contract”: the sales contract concluded between the Seller and the Buyer using the Website and electronic communication.

“Means of communication enabling distance contracts”: any device that allows the parties, in the absence of one another, to make contractual declarations for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements published in the press with an order form, catalogues, telephone, telefax, and devices providing internet access.

“Distance contract”: a consumer contract concluded within the framework of an organized distance sales or service-provision scheme, without the simultaneous physical presence of the parties, where, for the purpose of concluding the contract, the contracting parties exclusively use means of communication enabling distance contracts.

“Product”: any tangible, movable item offered for sale on the Website that is the subject of the Contract.

“Business”:  A person acting within the scope of their profession, independent occupation, or business activity.

“Buyer / You”: the person who enters into a contract by making a purchase offer through the Website.

“Purchase Price”: the consideration payable for the Goods and the provision of digital content.

 

3. BASIC PROVISIONS

 

3.1. Issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, with particular regard to the following legislation:

• Act CLV of 1997 on consumer protection,
• Act CVIII of 2001 on certain issues related to electronic commerce services and information society services,
• Act V of 2013 on the Civil Code,
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses,
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services, (VI. 30.) on detailed rules for contracts between consumers and businesses,
• Decree 10/2024. (VI.28.) IM on the definition of durable consumer goods subject to mandatory warranty,
• Decree 19/2014. (IV.29.) NGM on the procedural rules for handling warranty and guarantee claims relating to goods sold under a contract between a consumer and an undertaking,
• Act LXXVI of 1999 on copyright,
• Act CXX of 2011 on the right to informational self-determination and freedom of information,
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial content restrictions and other forms of discrimination based on a person’s place of residence or establishment within the internal market, residence or place of establishment, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC,
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

 

The mandatory provisions of the relevant legislation shall apply to the parties without any special stipulation.

 

3.2. Contracts governed by these GTC are not considered written contracts and are not filed by the Seller. Purchases made on this website (online purchases) are considered contracts concluded between parties not present in person, i.e. the contract is concluded without the simultaneous presence of the trader and the consumer. The concluded Contract is therefore not filed, but is concluded exclusively in electronic form. Contracts concluded online are valid under European Union and Hungarian law, so contracts concluded in this way have the same legal consequences as agreements concluded in the traditional manner (in writing or verbally).

 

3.3. The language of the contracts covered by these GTC is Hungarian.

 

3.4. The Seller does not have a code of conduct in accordance with the law prohibiting unfair commercial practices against consumers, nor has it submitted itself to such a code of conduct.

 

3.5. These GTC will be published by the Service Provider on the Website on January 26, 2026. The GTC enters into force upon publication on the Website and remains in force until revoked, at the same time the GTC previously in force expires. The provisions of the GTC shall apply to the Contracts concluded on or after the date of publication. Unless otherwise provided, the GTC shall not apply to Contracts entered prior to its publication on the Website.

 

3.6. The Service Provider hereby draws the attention of all its customers and visitors to the website of https://www.blacklabsportcards.com, if they wish to be a user of the website mentioned or a customer of the Service Provider’s services,

1. a) read these GTC carefully, and
2. b) read these GTC carefully, and

continue to use the website or use the services only if they agree with all the points of the GTC and the data protection regulations and consider these binding on them.

 

3.7. Given the current Civil Code 6:78. § Paragraph 1 , the general terms and conditions become part of the contract if its user has allowed the other party to know its content before concluding the contract, and if the other party has accepted it, he Service Provider declares that he draws the attention of its prospective contracting partners to the fact that a link to the current general terms and conditions is available on all ithe offers sent electronically or on paper, as well as on https://www.blacklabsportcards.com, and on the Service Provider’s customer service on paper, and in the case of an oral Offer, it will be marked for the Buyer. By accepting the Offer or sending a request on the website, the Buyer declares that they have read, understood and accepted the general terms and conditions in force at all times, as well as the data protection regulations indicated above.

 

3.8. By accepting these General Terms and Conditions, the Buyer acknowledges that they are a natural person, legal entity, or business with legal capacity. To make purchases or register in the Web Store, the Buyer must meet one of the following conditions:

• A natural person who has reached the age of 18 by the date of purchase and whose legal capacity is not restricted by law or by a court order placing them under guardianship (i.e., not legally incapacitated);
• A natural person who has reached the age of 14 but not yet 18, and is not legally incapacitated, may only make a valid legal declaration with the consent of their legal representative;
• A person acting in the course of their profession, self-employment, or business activity (enterprise) may make legal declarations through their legal representative or authorized agent;
• A registered legal entity or business association may make legal declarations through its legal representative or authorized agent.

The Buyer acknowledges that, under the law, minors under the age of 14 are considered legally incapacitated, and therefore any legal declaration made by them is null and void. In the Web Store, a legal representative may act on behalf of a legally incapacitated minor when making purchases.

 

3.9. The website on which the link to the Web Store operated by the Service Provider is placed may not give the impression that the Service Provider recommends, supports the use or purchase of the service or product offered or distributed on the given website. The linking website may not contain false information about the Web Store operated by the Service Provider and about the legal relationship between the Service Provider and the linking website. The Service Provider opposes the use of any references to it that damage the reputation and interests of the Web Store operated by the Service Provider.

 

3.10. The copyright of all content (text, article, product information, information, present GTC, etc., illustration, image, other information or data) on the Webshop website operated by the Service Provider belongs to the Service Provider without spatial and temporal restrictions, unless otherwise provided. It is prohibited to use the content downloaded from the website of the Webshop operated by the Service Provider for purposes other than purchasing in the Webshop, to process or copy them, or to engage in other similar activities. In the event of a violation of the copyright and other rights of the Service Provider or a breach of this contract, the Service Provider shall initiate immediate legal proceedings against the infringer.

 

3.11. The Service Provider reserves the right to initiate proceedings before courts and other authorities against any person who commits or attempts to commit an infringement by using the Web Store operated by it. The Service Provider shall not be held liable for any infringement committed by a third party at the expense of a User.

 

4. REGISTRATION / PURCHASE

4.1. If the User wishes to register, they may do so by clicking on the “MY ACCOUNT” menu item, completing the registration form as required, and then clicking the “REGISTER” button located at the bottom of the Website. On the registration form, the following information must be provided to the Service Provider: username, email address, and password.

 

4.2. To send the registration, the User must accept these GTC and the data management information of the Service Provider by ticking the checkbox on this interface.

 

4.3. The Service Provider informs the User about the success of the registration via e-mail, in which the User sends an activation link to create the user account.

 

4.4. After successful registration, the User can access the Web Store by entering their login details (username or email address, password) under the “LOG IN” item in the “MY ACCOUNT” menu at the top of the website and then clicking on the “LOG IN” button. The User also has the option of clicking on the “REMEMBER ME” button when logging in so that the Web Store will remember their login details for the next time they log in, meaning that they will not have to fill in their login details again, but only click on the “LOG IN” button..

 

4.5. The User has the right to cancel his registration at any time by sending a message to info@blacklab.com. Upon receipt of the message, the Service Provider is obliged to immediately cancel the registration. The user data of the user will be removed from the system immediately after deletion; however, this does not affect the retention of data and documents related to orders already placed, nor does it result in the deletion of such data. Once removed, there is no way to restore the data.

 

4.6. The User is solely responsible for keeping the user access data (especially the password) confidential. If the User becomes aware that the password provided during registration may have been accessed by an unauthorized third party, they are obliged to change the password immediately, and if it is suspected that the third party misuses the password in any way, the Service Provider must be notified by the User at the same time.

 

4.7. The User agrees to update the personal information provided during registration as necessary to ensure that it is timely, complete, and accurate.

 

4.8. The User is obliged to provide his / her own real data during the purchase / registration. In case of untrue or personally identifiable data provided during the purchase / registration, the resulting electronic contract is invalid. The Service Provider excludes its liability if the User uses its services on behalf of another person with the data of another person.

 

4.9. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided by the User incorrectly and / or inaccurately.

 

4.10. The Service Provider shall not be liable for any damages resulting from the User forgetting their password or becoming available to unauthorized persons for any reason not attributable to the Service Provider.

 

5. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE

 

5.1. The Service Provider sells unique, but officially licensed products (collectible sports cards) on the Website. The products are always handmade using the Service Provider’s own graphics. The products displayed can only be ordered online. The prices displayed for the products are in Hungarian forints and do not include value added tax (VAT), as the Service Provider is exempt from VAT, meaning that the prices represent the actual amount payable and VAT cannot be reclaimed on them. The prices displayed for the products do not include home delivery charges. No separate packaging costs will be charged.

 

5.2. In the Web Store, the Service Provider provides detailed information about the name of the product, a description of its essential characteristics, and displays photos of the products. The Service Provider handles the images and information displayed on the product data sheets with great care, but nevertheless, changes and deviations from reality may occur. If the information and images displayed on the website appear to the User to be inaccurate, incomplete, or unclear, please contact the Service Provider’s customer service at the contact details provided in Section 1. SERVICE PROVIDER’S DETAILS of these GTC for clarification or further information before placing an order.

 

5.3. If a discounted price is introduced, the Service Provider will fully inform the Users about the special offer and its exact duration.

 

5.4. It is possible to subscribe to the newsletter at https://www.blacklabsportcards.com. Subscribing to the newsletter is voluntary. In case of subscription, the User expressly consents to the transmission of informative and specifically advertising content to the e-mail address provided by the User at intervals specified by the Service Provider by checking (ticking) the appropriate check box and then pressing the “SUBSCRIBE” button. The Service Provider sends a newsletter to those who have subscribed to the newsletter at least once a month, but several times if necessary. The Service Provider will send a discount coupon at variable intervals in the newsletter sent to the subscribers.

 

The User may unsubscribe from the newsletter at any time by clicking on the “Unsubscribe” link at the end of each newsletter.

 

5.5. The Web Store provides a discounted purchase option in the form of a coupon for certain periods or occasions of its choice. In the case of such promotions, it is also possible to pay the purchase price of the product in part or in full by entering the coupon data on the Internet interface. The coupon code must be entered in the appropriate field when paying and ordering within the validity period and according to its terms of use. Other details of the terms of use of the coupons are included in the terms of the current coupon promotion. You need to know the following about the purchase voucher (coupon):

– the purchase voucher is non-transferable and cannot be combined with other discounts / purchase vouchers;

– the code on the purchase voucher can only be used once, so that the amount of the voucher is deducted as a discount from the final amount of the products placed in the basket (i.e. the Cart) selected by the Buyer at the time of payment.

Other details of the terms of use of the coupons are the terms of the current coupon promotion, these are sent out by the Service Provider to the subscribers in the current newsletter.

 

5.6. Procedure in case of incorrect price: In case of incorrect price, the Service Provider is not able to accept the order (the User’s offer) at the incorrect price and is not obliged to sell the product at the incorrect price. In case of an offer made at an incorrect price, no contract is concluded between the User and the Service Provider. If the User makes an offer at an incorrect price, the system will send an automatic confirmation, but this does not constitute acceptance of the offer by the Service Provider.

 

In the event of an offer (order) at an incorrect price, the Service Provider’s employee shall draw the User’s attention to the correct price and may offer to conclude a contract at the correct price, i.e., offer the opportunity to purchase the product at its actual price. The User is not obliged to make an offer and conclude a contract at the correct price communicated by the Service Provider’s representative instead of the incorrect price, i.e. the Buyer may decide to order the product at the actual price or cancel the order without any adverse legal consequences. In the latter case, no contract is concluded between the parties.

 

In particular, but not limited to:

– possibly HUF “0” or “1” HUF due to a system error;

– the price reduced by a discount but incorrectly indicating the discount (e.g.: in the case of a product with a value of HUF 1,000, the product offered for HUF 500 with the indication of a 20% discount).

 

In addition to the above, a price shall be considered manifestly incorrect if the consumer could have recognized its incorrectness with the attention and care that could generally be expected in the given situation, taking into account the consumer behavior set out in Section 4(1) of Act XLVII of 2008 on the prohibition of unfair commercial practices.

 

5.7. Providing information on the essential characteristics of the products: The product information on the website of the Webshop has been posted in good faith, which is based on the information provided by the manufacturer of the product.

 

Important information about the product / service (especially its essential features, characteristics, technical parameters, etc.) as well as the selling prices and, where applicable for the given product, the unit prices can also be found on the product information page before placing the order. As stated in the Preamble section of these GTC, if you have any questions that require more detailed information about a particular product, our colleagues are at your disposal at the contact details provided in the “SERVICE PROVIDER INFORMATION” section.

 

The data sheet of the selected product contains descriptions of the essential properties of the product, the instructions for use, so that you can find out more about the actual features of the selected product in the user manual attached to the product. Within the framework of the legal regulations, we enclose a user manual for the product we sell, however, if you do not accidentally receive it, please indicate this fact immediately, before using the product, at the contact details given in the “SERVICE PROVIDER INFORMATION” section, and of course we will replace it immediately.

 

The stock information displayed in the Web Store is for informational purposes only and refers to the moment when the Web Store database was updated. The Service Provider makes every effort to keep this data up to date, but due to rapid changes in stock levels, it cannot guarantee this, and therefore certain (depleting) products may still be shown as available on the product page even though they have since sold out. If the product you wish to order is not available at the time of placing the order, or if it is not possible to procure the product and fulfill the order within thirty days, the Service Provider reserves the right not to accept the order for the goods, in which case no contract will be concluded, and the User will be notified accordingly. Any payments made in connection with this that may have been made earlier will be refunded to the User by the Service Provider without delay. If the order involves multiple products and the Service Provider is unable to procure and deliver any of these products within thirty days, partial delivery may only take place after consultation with the User.

 

The products sold in the Online Store must be suitable for their intended purposes, so they must be suitable for those purposes for which other products of the same purpose are usually used, they must have the quality and provide the performance that is customary for products of the same purpose and which the customer can expect, also they must have the features listed in the description made available in the online store by the service provider, and meet the quality requirements defined by law.

The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance. For the performance to be considered as conforming to the contract, the Goods that are the subject of the contract must:

• comply with the description, quantity, quality, type, functionality, and other characteristics specified in the contract;
• be suitable for any purpose specified by the Consumer, which the Consumer made known to the Seller at the latest at the time of concluding the contract, and which the Seller has accepted;
• include all accessories and user manuals specified in the contract.

Furthermore, for the performance to be considered as conforming to the contract, the Goods that are the subject of the contract must:

• be suitable for the purposes prescribed by law, technical standards, or, in the absence of such standards, by the relevant code of conduct for Goods of the same type;
• possess the quantity, quality, performance, and other characteristics – especially regarding functionality, compatibility, accessibility, continuity, and safety – that the Consumer can reasonably expect and that are customary for Goods of the same type, taking into account any public statement – particularly in advertising or on labels – made by the Seller, its representative, or any other person involved in the sales chain regarding the specific properties of the Goods;
• include all accessories and instructions that the Consumer can reasonably expect, including packaging and installation instructions;
• conform to the characteristics and description of any sample, model, or trial version presented or made available by the Seller prior to the conclusion of the contract.

The Goods do not need to comply with the above public statement if the Seller proves that:

• they were not aware of the public statement and were not expected to be aware of it;
• the public statement had been properly corrected by the time the contract was concluded; or
• the public statement could not have influenced the Consumer’s decision to conclude the contract.

5.8. Product availability: If the ordered product is not available at the time of ordering, or if a product marked as “available for order” cannot be procured within 30 (thirty) days, the Web Store reserves the right not to accept the order for the goods, in which case no contract will be concluded, and the Buyer will be notified without delay. Any payments made in advance will be refunded to the Buyer immediately. If a contract has been concluded between the parties and the performance of the contract fails because the Service Provider is unable to provide the ordered product to the User, and therefore performance becomes impossible after the conclusion of the contract, the Service Provider shall inform the User thereof without delay, on the basis of which the User may withdraw from the contract and, if the Service Provider is responsible for the impossibility of performance (i.e. it cannot prove that it is not responsible, meaning that the reason for the impossibility was beyond its control, unforeseeable and unavoidable), it shall be released from its performance obligations under the contract and may claim compensation for damages caused by the breach of contract.

 

6. ORDERING / PURCHASE PROCESS

 

6.1. Ordering in the Web Store is only possible for registered Users. Natural and legal persons are eligible to register. After registering, the User logs in to the Web Store, after which they can start the purchase, provided that only the registered Customer who accepts the terms and conditions of these GTC and the data protection statement can make a purchase in the Web Store. When making a purchase in the Web Store, the Customer must accept the GTC and the data management contained in the data protection statement. Without this, the Customer can only view the products sold in the Web Store, he / she cannot make a purchase there. Purchases in the Web Store are possible with an order placed electronically in the manner specified in these GTC.

 

6.2. After the Use enters the Web Store, they can start making a purchase. The Service Provider draws the User’s attention to the fact that placing the product to be purchased in the Web Store in the cart (by clicking on the “ADD TO CART” button) and clicking on the “Order” button creates a payment obligation for the User.

 

6.3 User sets the number of product(s) to be purchased.

 

6.4. The User adds the selected products to the cart. The User can view the list of selected products to be purchased by moving the cursor and clicking on the “CART” icon at the top of the page at any time.

 

6.5. If the User wishes to add more products to the cart, they can move the cursor away from the cart icon and continue shopping. If the User does not wish to purchase additional products, they should check the quantity of the products they intend to buy. To remove an item from the cart, the User can click the red button (displayed to the left of the product designation, marked with an “X”). If the User wishes to increase the quantity of a product, they can adjust the desired amount using the arrows below the quantity field and then click the “UPDATE CART” button. If the User accepts the contents of the cart, they should click the “PROCEED TO CHECKOUT” button.

 

6.6. The user provides their personal data, including their name, telephone number, email address, and billing and delivery address, followed by the delivery/payment method, which can be one of the following:

6.6.1. Payment methods:

By accepting the order and the terms and conditions, the Customer expressly agrees to accept the electronic invoice issued by the Service Provider and to download it from the link provided in the email address specified in the order. The electronic invoice is prepared by Billingo Technologies Zrt., a certified service provider, on behalf of the Service Provider (https://www.billingo.hu). Billingo Technologies Zrt. does not disclose the data provided during the invoicing process to third parties; it is archived and retained for the period specified in the relevant legislation. The electronic invoice issued by the Service Provider is an accounting document issued electronically, suitable for tax identification and regulated by accounting and VAT laws. The original electronic invoice, as an authentic document, certifies the existence of tax-related obligations and rights, therefore invoices issued electronically must be retained in electronic form in accordance with the relevant legislation.

 

The invoice issued by the Service Provider complies with the conditions set out in Act CXXVII of 2007 on Value Added Tax, Decree 23/2014 (VI.30.) of the Ministry for National Economy, and other legislation relating to electronic invoicing.

 

6.6.1.1. Payment using PayPal: User can pay for the payment using an application called PayPal. The Service Provider informs the Customer that after clicking on the “GO TO PAYPAL” button, they will be redirected to the PayPal page for the safe completion of the purchase, where the Customer can settle the payment by credit card / to the funds uploaded in their PayPal account. The Service Provider informs the Customer that they can get more information about this payment method by clicking on the following link:

https://www.paypal.com/hu/webapps/mpp/ua/privacy-full .

 

6.6.1.2. Payment using Barion: After placing the Order/Purchase, the Website will redirect the User to the Barion payment page, where payment can be made by bank card on the secure platform provided by this service provider. Online bank card payments are processed through the Barion system. The merchant does not have access to the bank card data. The Service Provider draws the User’s attention to the fact that Barion Payment Zrt. will appear as the merchant on their bank statement.

 

Barion is an electronic payment service that enables convenient and secure payments by bank card or preloaded balance in our Web Store. The service is provided by Barion Payment Zrt., an e-money issuer supervised by the Hungarian National Bank, license number: H-EN-I-1064/2013. Barion ensures secure online payments, as its servers are protected by Norton/Symantec/Verisign 256-bit SSL encryption and it holds the PCI DSS certification required by card associations, authorizing it to handle bank card data. Registration is not required for bank card payments on the Barion payment page; it is sufficient to provide the card number, expiration date, CVC code from the back of the card, and a valid email address. Registration is also available on the Barion payment page as a convenience and security feature. The advantage of registration is that card details do not need to be entered again at any Barion merchant; payment can be completed by providing only the email address and password.

 

The following types of bank cards can be used for payment via the Barion system:

• Mastercard or Maestro
• Visa or Electron
• Amex

If the User does not have a bank card, they may use their preloaded Barion balance for payment, which can be topped up by bank transfer or cash deposit, and funds can also be sent to the User by acquaintances. There is no surcharge for the buyer for credit card payments. Registration and the Barion mobile app, as well as receiving and sending money, are free of charge. There is no monthly fee either. Barion balance management is also free of charge, with no entry or monthly fees. There are modest fees for topping up and redeeming your balance, but topping up by bank transfer is free of charge. The Service Provider draws Users’ attention to the fact that Barion Payment Zrt. will appear as the accepting party on their bank statements. For further information and free registration, please visit the Barion website: www.barion.com.

 

6.6.2. Delivery methods:

 

6.6.2.1. Home delivery via courier service: In case of delivery by courier service – if the selected product(s) is/are in stock – the User is notified by phone about the time or expected time of delivery. For home delivery via courier service, the webshop may charge a handling fee, about which the User is informed on the website during placing the order. Our company uses GLS courier service (GLS General Logistics Systems Hungary Kft.) for delivering the products purchased by the User. The cost of this service is:

– 990 HUF.

– Delivery is free for purchases of 15,000 HUF or more in total value.

 

The User can find more information by clicking on the following link:

https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

 

MPL courier service: MPL will attempt to deliver the order twice on working days between 8 a.m. and 6 p.m. The Post Office will attempt to deliver the shipment to the address once. In case of unsuccessful delivery, the package can be picked up at the post office indicated in the notification within 10 working days. MPL customer service can be reached at 06-1-333-7777. Packages can be tracked by clicking here. In the accompanying document number field, enter the underlined identification number located under the address barcode. The fee for this shipping method is 1490 HUF gross.

 

MPL Parcel Machine: A service provided by Magyar Posta (Hungarian Post) that allows you to pick up your parcel at one of 30 parcel machines. You can find a list of parcel machines at www.csomagautomata.hu  webpage. The website provides more detailed information about how parcel machines work. At parcel machines, you can request your parcel by payment on delivery using a bank card. All chip and magnetic stripe cards can be used to pay at parcel machines when picking up a shipment. MPL will send a message to the recipient’s mobile phone or email address about the availability of the parcel and the deadline for collection. For parcels addressed to a parcel machine, the parcel can be collected from the machine by entering the phone number and the ID received in the message. It is therefore important to enter your mobile phone number correctly. The fee for this delivery method is 890 HUF gross.

 

MPL PostaPont: Why is it worth ordering to MOL-Coop PostaPont? Because most MOL PostaPonts are open 24 hours a day, and most Coop PostaPonts are open 12 hours a day, so you can pick up your package before or after work. You can check here to see which one is on your way. We will notify you of the arrival of your shipment by SMS or email, as you prefer. The pickup points are easily accessible. Parking at the gas stations is easy and free. You can pay by credit card at most MOL PostaPonts and Coop PostaPonts. The maximum weight of shipments is 20 kg. The fee for this shipping method is 1290 HUF gross.

 

MOL PostaPont: MOL post point (max. 20 kg): When choosing MOL post point delivery, your package will be delivered to the MOL gas station you specified, where you can pick it up in person. Only choose this delivery method if you are sure that the ordered product(s) do not exceed 20 kg in total!

If it does exceed this limit, we will not be able to deliver your package using this delivery method!

Using MOL PostaPont: After receiving a notification by SMS or email, you can pick up your goods in person at the MOL gas station you specified! You can ask the employees working there for your package!

You can pay by credit card or cash! The advantage of MOL PostaPont is that you can pick up your package at the selected MOL gas station 24 hours a day! The fee for this delivery method is 1290 HUF gross.

 

Coop PostaPont: Most Coop PostaPonts are open 12 hours a day, so you can pick up your package before or after work. You can check here to see which one is closest to you. The maximum weight of shipments is 20 kg. The fee for this delivery method is 1290 HUF gross.

 

6.6.2.2. Personal collection: Given that the Service Provider operates exclusively online and via telephone customer service, ordered products cannot be collected in person.

 

6.6.3. In the User’s own interest, and in order to facilitate subsequent verification, it is advisable to check the integrity of the package at the time of delivery, the number of items in the case of personal collection, and to sign the delivery note. In the event of damaged packaging, it is advisable to record the defect(s) in a report on the spot. It is also advisable to check the integrity of the product(s) upon receipt, and in the event of a shortage or damaged product(s), it is advisable to record the shortage or defect(s) in a report on the spot. The User may only accept product(s) with damaged packaging at their own risk. In order to ensure that complaints regarding quantity or damage are accepted without hesitation, it is advisable to make a video recording of the unpacking of the package, which clearly shows in good quality that the package was unopened at the start of the recording and which records the entire contents of the package uncut.

 

6.6.4. If the package containing the product (s) fails to be received during delivery, the supplier will leave a notice to that effect and will attempt to re-ship the package no more than once. Delivery takes place between 8 AM and 5 PM on working days. The Buyer is obliged to provide a delivery address where it is available during the delivery interval.

 

6.6.5. If any error or deficiency occurs in the products or prices in the Web Store, the Service Provider reserves the right to correct it prior to the conclusion of the contract. In such cases, after the error is identified and corrected, the Buyer will be immediately informed of the updated information. The User may then reconfirm the order, or either party may withdraw from the contract.

 

6.7. The total amount payable includes all costs based on the order summary and confirmation letter. The invoice (and, if applicable, the warranty card) is included in the package. The user is obliged to inspect the package in front of the courier upon delivery and, in the event of any damage to the products or packaging, may request that a report be made. In the event of damage, the user is not obliged to accept the package. Packages are delivered on working days between 8 a.m. and 5 p.m.

 

6.8. After entering the data, the User can place their order by clicking on the “PLACE ORDER” button. However, before doing so, the User can check the entered data once again, send a comment with the order, or send us an email with any other requests related to the order.

6.9. By placing an order, the User acknowledges that payment obligation arises.

 

6.10. Correcting data entry errors: Before completing the order process, the user can always return to the previous stage (using the browser’s back button), where they can correct the data entered. In detail: During the ordering process, it is possible to view and modify the contents of the shopping cart. If the shopping cart does not contain the desired quantity, the User can enter the desired quantity in the data entry field in the quantity column and then press the “UPDATE SHOPPING CART” button. If the User wishes to delete products from the basket, they can click on the “X” “delete” button. During the ordering process, the User has the option to correct/delete the data entered at any time.

 

The Service Provider draws the Customer’s attention to the fact that it is their responsibility to ensure that the data they enter is accurate, as the product will be invoiced and delivered based on the data they provide. The Service Provider is entitled to pass on to the Customer any damages and costs resulting from the Customer’s incorrect data entry or inaccurate data (e.g., the cost of unsuccessful home delivery due to an incorrect address, additional costs due to ordering the wrong product quantity, etc.). The Service Provider excludes liability for any performance issues arising from inaccurate data entry.

 

6.11. Conclusion of the contract: The User will receive confirmation by email after submitting the order. If this confirmation does not reach the User within the expected time limit depending on the nature of the service, but no later than 48 (forty-eight) hours after the User has sent the order, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to them. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect email address during registration or cannot receive messages due to the storage space associated with their account being full. All of this may result in the failure to deliver the confirmation and may prevent the conclusion of the contract.

 

The User acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not constitute a contract. This confirmation email only informs the User that their order has been received by the Service Provider.

The contract is concluded when, following the automatic confirmation referred to in the previous point, the Service Provider notifies the User in a further e-mail of the details of the order and its expected fulfillment.

 

7. PROCESSING AND FULFILLMENT OF ORDERS

 

7.1. Orders are processed during business hours. Orders can also be placed outside of the times specified for order processing, but if this is done after business hours, they will be processed on the following day. The Service Provider’s customer service department will always confirm electronically when the order can be fulfilled.

 

7.2. General fulfilment time is within 5 working days from confirmation.

 

7.3. Following the order placed on the Website, a sales contract is concluded electronically between the Business and the Consumer (Buyer). Under this contract, the Consumer (Buyer) is obliged to pay the purchase price, take delivery of the goods, cooperate with the Business, and inform the Business of any material circumstances related to the performance of the contract (in accordance with 6:215 § and 6:62(1) § of the Civil Code).

 

7.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the goods to the buyer, the risk of loss passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. However, if the carrier was commissioned by the buyer and not recommended by the seller, the risk of loss passes to the buyer upon delivery of the goods to the carrier.

 

7.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider)  is obliged to make the goods available to the buyer (User) without delay after the conclusion of the contract, but no later than within thirty days.

 

7.6. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline for performance. If the seller does not fulfill the contract within this additional deadline, the buyer is entitled — without prejudice to any other remedies for breach of contract — to withdraw from the contract.

 

7.7. The User shall be entitled to withdraw from the contract without setting an additionak deadline for performance if

1. a) the Service Provider has refused to fulfill the contract; or
2. b) the contract should have been fulfilled at the specified time of performance, as agreed by the parties or due to the recognizable purpose of the service, and not at any other time.

 

7.8. If either party unjustifiably refuses to perform, the other party may, at their discretion, apply the legal consequences of either delay or impossibility of performance.

 

7.9. If, as a result of the Service Provider’s delay, the User exercises their right of withdrawal — either after the expiry of the additional deadline or without setting an additional deadline — they may also assert a claim for damages against the Service Provider for breach of contract, in accordance with 6:154 (3) § and, in the case of refusal to perform, Section 6:180 (2) § of the Civil Code.

 

7.10. If the Service Provider fails to fulfill its contractual obligation because the product specified in the contract is not available, it is obliged to inform the User without delay and to refund any amount paid by the User without delay, but no later than within thirty (30) days. Fulfillment of this obligation does not exempt the Service Provider from any other consequences of breach of contract.

 

7.11. Procedure for Uncollected Packages

7.11.1. If the Buyer fails to accept the Goods ordered and delivered, and does not notify the Seller of their intention to withdraw from the contract within the 14 (fourteen) days provided by law for withdrawal without justification, the Buyer is in breach of the contract concluded with the Seller, under which the Buyer is obliged to accept the Goods and thereby acknowledge the Seller’s performance. In such cases, the Seller will attempt to arrange redelivery of the Goods if this can be coordinated with the Buyer but may make redelivery subject to the payment of a delivery fee. If redelivery is unsuccessful or cannot be coordinated with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with immediate effect due to breach of contract and to claim the costs of unsuccessful delivery and return as a penalty from the Buyer.

The Parties declare that by concluding the contract, they accept the amount of the penalty. The Parties also acknowledge that, pursuant to Section 6:188 of the Civil Code, the court may reduce the amount of an excessive penalty at the request of the obligor.

The Parties, being aware of this provision, declare that they expressly waive their right to challenge the excessive amount of the penalty before a court of law upon conclusion of the contract, also taking into account that the amount of the penalty was determined by mutual agreement between the Parties in the amount specified in this section. The Parties agree that the penalty may be paid to the other Party on the basis of a statement addressed to the other Party, specifying the amount of the penalty and the date on which it becomes due. With regard to the delivery of this statement and the termination of the contract, the Parties agree to use the e-mail address used by the Buyer when placing the order as a form of communication and agree that the date of notification of termination shall be the date on which the termination letter becomes available in the Buyer’s e-mail account.

7.11.2. It shall be considered a breach of contract if the Buyer fails to take delivery of the Product ordered by them and does not notify the Business of their intention to withdraw from the contract.

7.11.3. If the Customer does not accept the ordered Product, the Business may, at its discretion

• terminate the contract with immediate effect, or
• attempt to deliver the Product a third or fourth time, if the second delivery attempt was unsuccessful and/or the Customer did not cooperate.

7.11.4. The Business reserves the right to charge the Customer a penalty for the unsuccessful delivery and return costs described above.

7.11.5. If you have previously placed an order for Goods but did not accept delivery (except in cases where you exercised your right of withdrawal), or if the Goods were returned to the Seller with a “not sought” indication, the Seller may require advance payment of the purchase price and delivery costs as a condition for fulfilling any subsequent orders. The Seller may withhold delivery of the Goods until it is satisfied that payment for the Goods has been successfully made using an electronic payment solution (including cases where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of its Member State and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion and bank fees and costs prevent the Seller from receiving the full purchase price and shipping costs). If the price of the Goods has not been paid in full, the Seller may request the Buyer to pay the difference.

 

8. SALES ABROAD

 

8.1. The Seller does not differentiate between buyers using the Website within Hungary and those outside Hungary but within the European Union, i.e. it does not restrict buyers’ access to the Website based on their nationality, place of residence or place of establishment. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/receipt of the ordered products within the European Union.

 

8.2. For purchases outside Hungary, the provisions of these GTC shall apply, with the understanding that, in accordance with the relevant regulation, for the purposes of this section, a buyer is considered to be a consumer who is a citizen of a Member State, or has a residence in a Member State, or a business established in a Member State that purchases goods or uses services within the European Union exclusively for end-use purposes, or acts with such intent. A consumer is defined as a natural person acting for purposes outside their commercial, industrial, craft, or professional activities.

 

8.3. The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s Member State.

 

8.4. Seller shall not be obliged to comply with, or to inform Buyer of, non-contractual requirements, such as labelling or industry-specific requirements, relating to the Product in question under the national law of the Buyer’s Member State.

 

8.5. Unless otherwise provided by the Seller, the Service Provider applies the Hungarian VAT to all Products.

 

8.6. The Buyer may exercise their legal rights in accordance with these GTC.

 

8.7. When using an electronic payment solution, payment must be made in the currency specified by the Seller. The Seller may withhold delivery of the Product until it has verified that the full payment of the Product price and delivery fee has been successfully completed using the electronic payment solution. This includes cases where the Buyer pays by bank transfer in the currency of their Member State and, due to currency conversion, bank commissions, or fees, the Seller does not receive the full amount of the purchase price. If the Product price has not been paid in full, the Seller may request the Buyer to pay the outstanding amount.

 

8.8. In order to deliver the Product, the Seller provides the non-Hungarian customers with the transfer options available to Hungarian customers.

 

8.9. If the Buyer can request the delivery of the Product to the territory of Hungary or to the territory of any other European Union Member State according to the GTC, the non-Hungarian buyer may also request this by any of the delivery methods indicated in the GTC.

 

8.10. If the Buyer can choose to collect the Product in person at the Seller according to the GTC, the non-Hungarian buyer can also request this.

 

8.11. Otherwise, the Buyer may request that the delivery of the Product abroad to be arranged at their own expense. Hungarian customers are not entitled to this right.

 

8.12. The Seller shall fulfill the order after payment of the shipping fee. If the Buyer fails to pay the shipping fee to the Seller or fails to arrange for their own shipping by the agreed date, the Seller shall terminate the contract and refund the prepaid purchase price to the Buyer.

 

 

9. RIGHT OF WITHDRAWAL

 

9.1. Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014. (II.26.) on the detailed rules for consumer-business contracts of the Government, the Consumer may withdraw from the contract without giving reasons and return the ordered product within 14 days from the receipt of the ordered product.

 

In the absence of this information, the Consumer is entitled to exercise their right of withdrawal for one (1) year, i.e. if the Service Provider has not fulfilled its obligation to provide information on the right of withdrawal or termination, the withdrawal or termination period shall be extended by twelve (12) months.

 

If the Service Provider provides the information to the consumer after the expiry of 14 (fourteen) days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal or termination shall expire on the 14th (fourteenth) day following the date of notification.

 

9.2. The Service Provider draws attention that the provisions of this point apply only to Buyers who qualify as consumers. Based on point 3 of section 8:1 (1) of the Civil Code, only natural persons acting outside the scope of their profession, independent occupation or business activity shall be deemed as consumers, thus legal entities cannot exercise the right of withdrawal without justification!

 

9.3. The consumer may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

 

9.4. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before concluding the contract, which removes the obligation to make an offer covering the conclusion of the contract.

 

9.5. The cost of returning the product must be borne by the consumer, the business has not borne this cost.

 

9.6. When exercising the right of withdrawal, the Consumer shall not bear any costs other than the cost of returning the product, but the Service Provider may claim compensation for material damage resulting from use that is not in accordance with the intended purpose or exceeds the extent necessary for testing. However, if a contract for the provision of services is concluded between the Consumer and the Service Provider and the Consumer exercises their right of termination after the commencement of performance, they shall be obliged to reimburse the Service Provider’s reasonable costs during the settlement.

 

9.7. The user can only be held liable for the depreciation of the goods if it results from use in excess of that required to determine the nature, characteristics and functioning of the goods. If the above is proved, the Service Provider may demand compensation for the depreciation included in this section.

 

9.8. The right of withdrawal does not apply to consumers in the case of non-prefabricated products that have been manufactured according to the consumer’s instructions or at their express request, or in the case of products that have been clearly tailored to the consumer’s individual needs.

 

9.9. The right of withdrawal does not apply in the following cases:

1. In the case of a contract for the provision of services, after the service has been fully performed, provided that performance began with the consumer’s express prior consent and acknowledgment that they would lose their right of withdrawal once the service was fully performed;
2. In respect of goods or services whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business, and which may occur during the withdrawal period;
3. In respect of perishable goods or goods with a short shelf life;
4. In the case of sealed goods which, for health protection or hygiene reasons, cannot be returned once unsealed after delivery;
5. In respect of goods which, by their nature, are inseparably mixed with other goods after delivery;
6. In the case of alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business, where the price was agreed at the time of the conclusion of the sales contract, but delivery only takes place after thirty days from the conclusion of the contract;
7. In the case of a service contract where the business visits the consumer at the consumer’s express request to carry out urgent repair or maintenance work;
8. In respect of the sale of sealed audio or video recordings or sealed computer software, if the consumer unseals the packaging after delivery;
9. For newspapers, periodicals, and magazines, except for subscription contracts;
10. In the case of contracts concluded at public auction;
11. In the case of contracts for accommodation (other than for residential purposes), transport, car rental, catering, or leisure services, if the contract specifies a specific performance date or period;
12. In the case of digital content provided on a non-tangible medium, if performance has begun with the consumer’s express prior consent and acknowledgment that they lose their right of withdrawal once performance has commenced, and the business has provided confirmation in accordance with Section 12 (2) or Section 18 of the relevant regulation.

 

9.10. In accordance with the above legislation, the Service Provider shall immediately, but no later than within 14 (fourteen) days of becoming aware of the withdrawal, refund the amount paid for the purchased product to the User, including the cost of delivery of the product (except for additional costs incurred if the User has chosen a mode of transport different from the cheapest standard mode of transport offered by the Service Provider – In this case, the Service Provider is obliged to refund up to the indicated general transport rates).

 

9.11. During the refund, the Service Provider shall use the same payment method as in the original transaction, unless the User consents to use another payment method; no additional costs will be incurred by the User as a result of the application of this refund method. In this context, the Service Provider declares that it considers the User’s express consent if the User designates a bank account number provided by the User with a financial institution as a method of repaying the amount paid for the purchased product. The Service Provider shall not be liable for any delay due to the bank account number or postal address provided incorrectly and / or inaccurately by the Consumer.

 

9.12. If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014. (II. 26.), they shall return the Goods immediately, but no later than fourteen days from the date of notification of withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return shall be deemed to have been made within the deadline if the consumer sends the Goods before the deadline expires.

 

9.13. In case of a written withdrawal of the consumer, it is sufficient to send a statement of withdrawal within 14 days.

 

9.14. The consumer shall bear the direct cost of returning the Goods. The Goods shall be returned to the Seller’s address. If the Seller also sells the Goods in a store and the consumer exercises their right of withdrawal in person at the business premises, they shall be entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between absent parties after the performance has commenced, they shall pay the business a fee proportional to the service provided until the date of notification of the termination to the business. The amount to be paid by the consumer shall be determined on the basis of the total amount of the consideration specified in the contract, plus tax. If the consumer proves that the total amount thus determined is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services performed until the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or postage due.

9.15. The refund may be withheld by the Service Provider until the goods(s) have been returned or the Consumer has provided proof that they have been returned: the earlier of these two dates shall be taken into account.

 

9.16. If the Consumer wishes to exercise their right of withdrawal, they may do so in writing (using the form provided in Appendix 1 to these GTC) or by telephone, using any of the Service Provider’s contact details provided in the “SERVICE PROVIDER’S DETAILS” section of these GTC. The Consumer may return the ordered product to the Service Provider by post or courier service.

 

The burden of proof lies with the Buyer qualifying as a consumer to demonstrate that they have exercised their right of withdrawal in accordance with the provisions set out in Section 9 and the applicable legal regulations.  If the Buyer qualifying as a consumer does not send their withdrawal statement within the specified deadline in a manner that is beyond any doubt verifiable, it shall be deemed that the Buyer has not fulfilled the conditions necessary for exercising the right of withdrawal, and therefore the contract will not be terminated and will remain in force. n the case of withdrawal in writing, it shall be considered exercised within the deadline if the Buyer qualifying as a consumer sends their statement of withdrawal to the Service Provider during the withdrawal period (including on the 14th calendar day).

 

In the case of notification by post, the date of posting shall be considered by the Service Provider for the calculation of the deadline; in the case of notification by email or telefax, the time of receipt of the email or fax shall be taken into account. The Buyer qualifying as a consumer must send their withdrawal statement by registered mail in order to provide credible proof of the date of posting.

 

The Buyer qualifying as a consumer shall be deemed to have exercised their right of withdrawal within the deadline if they send their statement of withdrawal to the Service Provider before the expiry of the withdrawal period, as described above. Upon receipt of the consumer’s statement of withdrawal, the Service Provider is obliged to confirm its receipt on an electronic data carrier.

 

9.17.The government decree of 45/2014. (II.26.) with the detailed rules of contracts between a consumer is available here.

 

9.18. Directive 2011/83/EU of the European Parliament and of the Council is available here.

 

9.19. The Consumer may also contact the Service Provider with other complaints using the contact details provided in the „SERVICE PROVIDER INFORMATION” section of these GTC.

 

9.20. In order to exercise their right of withdrawal, the Consumer may also use the sample withdrawal form provided in Appendix 1 to these GTC, which must contain the minimum information specified in Appendix 1 in accordance with the law.

 

 

 

 

 

10. LIMITATION OF LIABILITY

 

10.1. Purchasing on the Service Provider’s website presupposes the User’s knowledge and acceptance of the possibilities and limitations of the Internet, especially regarding technical performances and possible errors.

 

10.2. With regard to damages caused by breach of contract, the Service Provider applies the following provisions in these General Terms and Conditions. Pursuant to Section 6:142 of the Civil Code [Liability for damages caused by breach of contract]: “A party who causes damage to the other party by breaching the contract is obliged to compensate for such damage. The party shall be exempt from liability if it proves that the breach of contract was caused by a circumstance beyond its control, which could not have been foreseen at the time of the conclusion of the contract, and it was not expected to avoid the circumstance or prevent the damage.”
According to Section 6:143 of the Civil Code [Extent of compensation]: “(1) Compensation must be paid for damage to the subject matter of the service. (2) As a consequence of breach of contract, other damages and loss of financial advantage suffered by the entitled party must be compensated to the extent that the entitled party proves that the damage, as a possible consequence of the breach of contract, was foreseeable at the time of the conclusion of the contract. (3) In the case of intentional breach of contract, the entitled party must be compensated for the full amount of the damage.”

 

10.3. The User is fully and unlimitedly liable for damages arising from the provision of other person’s personal data or its publication on the Service Provider’s website. In such a case, the operator shall provide all assistance to the competent authorities in order to establish the identity of the infringer.

 

10.4. The User is obliged to comply with the applicable laws and to refrain from any activity that is illegal or that violates the interests of other Users during use. Within this, the User is obliged in particular:

• respect the privacy, personal rights and legitimate interests of others;
• refrain from collecting information about other people without authorization, use the obtained information without authorization;
• refrain from committing a crime or an offense;
• respect intellectual property rights, in particular rules on the protection of literary, scientific and artistic works, inventions, designs, utility models, trademarks protected by copyright.

 

10.5. All Users are obliged to refrain from any activity that prevents the proper use of the Website. Within this, the User is obliged in particular:

• refrain from sending unsolicited mail (“spam”) or chain letters (“hoax”);
• refrain from any communication that may prevent or disturb others in the proper use of the Website;
• refrain from making inappropriate, repetitive, otherwise disturbing statements in public communication.

 

10.6. All Users are obliged to refrain from any activity that violates the interests of the Service Provider. In particular, the User must:

• refrain from disturbing or obstructing the operation of the Website;
• refrain from activities aimed at obtaining and using the business secrets of the Service Provider and the information kept secret by it;
• refrain from any communication that contains false information about the service;
• refrain from any activity that endangers the IT security of the Website;
• refrain from any activity aimed at promoting one’s own or another person’s product or service.

 

10.7. Anyone whose rights or legitimate interests are infringed by the User’s activities – in particular, persons whose personal rights have been infringed, victims of criminal offenses or administrative offenses, and holders of intellectual property rights – may request the Service Provider to remove the objectionable content and take the necessary measures against the User. The applicant is required to prove their eligibility in an appropriate manner. If eligibility is confirmed, the eligible person may request that the Service Provider block the infringing content for the purpose of further proceedings. In this case, the entitled party must prove the initiation of the proceedings within 60 days. The Service Provider shall make the blocked content and the related data stored by the Service Provider available to the acting authority in accordance with the laws applicable to that authority and procedure.

 

11. WARRANTY

 

11.1. Based on Government Decree 151/2003. (IX. 22.) on mandatory warranties for certain durable consumer goods, the Seller is obliged to provide a warranty for the new durable consumer goods listed in Annex 1 of Decree 10/2024. (VI.28.) IM on the scope of durable consumer goods covered by mandatory warranty (e.g., technical goods, tools, machines), as well as their accessories and components specified therein (hereinafter referred to collectively as consumer goods in this section).

 

A list of consumer goods covered by mandatory warranty can be found here: Decree 10/2024 (VI. 28.) IM on the definition of durable consumer goods covered by mandatory warranty.

 

The mandatory warranty only applies to buyers who qualify as consumers. If the manufacturer provides a manufacturer’s warranty for the Goods that also covers buyers who do not qualify as consumers, it can be enforced directly with the manufacturer.

 

11.2. Rights arising from the warranty may be enforced with a warranty certificate or, as detailed in this section, with a receipt proving payment of the consideration. The Seller is not obliged to issue or provide a warranty certificate to the consumer if the sale price of the consumer goods does not exceed HUF 50,000; in such cases, rights arising from the warranty may be enforced with a receipt proving payment. Improper issuance of the warranty certificate or failure to provide the warranty certificate does not affect the validity of the warranty.

 

If the warranty card is not provided to the consumer, the contract shall be deemed to have been concluded if the consumer presents proof of payment of the consideration, i.e. an invoice or receipt issued in accordance with the law on value added tax. In this case, the rights arising from the warranty may be enforced with the proof of payment. The return of the opened packaging of the consumer product is not a condition for the fulfillment of the warranty claim.

 

11.3. The Buyer may exercise their warranty rights to request repair or replacement, request a price reduction in cases provided for by law, or ultimately withdraw from the contract if the obligor has not undertaken to repair or replace the goods, within the appropriate time limit, without prejudice to the interests of the entitled party, or if the entitled party’s interest in repair or replacement has ceased to exist. The Buyer may, at its discretion, report its warranty claim directly to the Seller’s registered office, any of its premises or branches, or to the repair service indicated by the Seller on the warranty card.

 

11.4. Warranty claims may be enforced during the warranty period, which, according to Government Decree 151/2003. (IX. 22.), is as follows:

– two years for sales prices between HUF 10,000 and HUF 250,000,

– three years for a sales price above HUF 250,000.

 

Failure to meet these deadlines will result in the loss of rights, but in the case of repair of consumer goods, the warranty period shall be extended from the date of delivery for repair by the period during which the Buyer was unable to use the consumer goods for their intended purpose due to the defect. The warranty period shall commence upon delivery of the consumer goods to the Buyer, or if the Seller or its agent performs the commissioning, on the date of commissioning. If the Buyer puts the consumer item into operation more than six months after delivery, the warranty period shall commence on the date of delivery of the consumer item.

 

11.5. The Seller shall endeavor to complete the repair or replacement within 15 days. The deadline for repair or replacement shall commence upon receipt of the consumer goods.

 

If the repair or replacement takes longer than fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement. By accepting the GTC, the Buyer agrees that the information may be provided to them electronically or by other means suitable for confirming receipt by the consumer.

 

If, during the warranty period, the Seller determines during the first repair of the consumer product that the consumer product cannot be repaired, the Seller shall be obliged to replace the consumer product within eight days, unless otherwise agreed by the buyer. If it is not possible to replace the consumer product, the business shall be obliged to refund the purchase price indicated on the warranty card or, in the absence thereof, on the document presented by the consumer proving payment for the consumer product (invoice or receipt issued in accordance with the Act on Value Added Tax) to the consumer within eight days.

 

11.6. If the Seller is unable to repair the consumer item within 30 days:

• if the Buyer has agreed to this, the repair may be carried out at a later date, or
• if the Buyer does not agree to the repair being carried out at a later date, or has not made a statement in this regard, the consumer item must be replaced within eight days of the expiry of the 30-day period, or
• if the Buyer does not consent to the later completion of the repair or has not made a statement regarding this, and replacement of the consumer goods is not possible, the Seller is obliged to refund the purchase price indicated on the warranty certificate or, in its absence, on the receipt or invoice issued under the Act on Value Added Tax, within eight days following the unsuccessful expiry of the thirty-day repair period.

 

11.7. If the consumer goods fail for the fourth time during the warranty period – and unless the consumer provides otherwise – the Seller is obliged to replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the business is obliged to refund the purchase price indicated on the warranty certificate or, in its absence, on the receipt or invoice issued under the Act on Value Added Tax, presented by the consumer, within eight days.

 

Consumer goods subject to mandatory warranty that are fixed installations, weigh more than 10 kg, or cannot be transported as hand luggage on public transport – except for vehicles – must be repaired at the place of operation. If repair cannot be carried out at the place of operation, the removal and reinstallation, as well as the transport to and from the place of operation, shall be arranged by the business or, in the case of a repair request made directly to the repair service, by the repair service.

 

The Seller shall be obliged to record the consumer’s warranty claim reported to them and to provide the consumer with a copy thereof without delay in a verifiable manner.

 

If the Seller is unable to make a statement regarding the enforceability of the consumer’s warranty claim at the time of its submission, the Seller is obliged to inform the consumer of its position – if the claim is rejected, including the reason for rejection and the possibility of turning to the conciliation body – within 8 days, in a verifiable manner.

 

11.8. The provisions set out under “Rules governing warranty claims” do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motor homes, caravans, trailer caravans, trailers, or motorized watercraft. However, in the case of these Goods, the Seller shall also endeavor to fulfill the repair request within 15 days. If the repair or replacement takes longer than fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement.

 

11.9. The warranty applies in addition to the statutory warranty rights (product and implied warranty). The fundamental difference between general warranty rights and the warranty is that, in the case of a warranty, the burden of proof is more favorable to the consumer.

 

11.10. The three-working-day replacement policy also applies to new durable consumer goods sold through online stores. If the consumer makes a replacement request within three working days of purchase (commissioning) due to a defect in the consumer goods, the Seller must interpret this to mean that the Goods were already defective at the time of sale and must replace the Goods without further ado, provided that the defect prevents the intended use.

 

11.11. The Seller is released from its warranty obligation only if it proves that the cause of the defect arose after performance. Please note that you may enforce implied warranty and warranty claims, as well as product warranty and warranty claims, simultaneously and in parallel for the same defect. However, if you have already successfully enforced a claim for defective performance for a given defect (for example, the business has replaced the product), you may not assert another claim for the same defect on a different legal basis.

 

      In this regard, the Service Provider informs Customers that they only sell products on the Website that are not included in the list of new durable consumer goods in Annex 1 of Decree 10/2024. (VI.28.) IM, Therefore, the mandatory warranty obligation prescribed by law does not apply to the products sold by the Service Provider, and consequently, the Service Provider is not required to issue a warranty card with the information specified in the relevant legislation.

 

12. IMPLIED WARANTY

 

12.1. The Service Provider is liable for implied warranty (kellékszavatosság) in the event of defective performance. The User qualifying as a Consumer may enforce implied warranty claims within 2 (two) years from the date of performance; other Users (not qualifying as Consumers) may enforce such claims within 1 (one) year from the date of performance. If the subject of the contract concluded with the User is a used item, the limitation period is one year. The User may assert their implied warranty rights as a defense against claims arising from the same contract, even if the implied warranty claim itself has expired.

 

12.2. The limitation period does not include the part of the repair time during which the right holder is unable to use the goods as intended.

 

12.3. The limitation period for warranty claims shall recommence for the part affected by the replacement or repair. This rule shall also apply if a new defect arises as a result of the repair.

 

12.4. The entitled party may assert their implied warranty rights as a defense against claims arising from the same contract, even if the implied warranty claim itself has expired.

 

12.5. The Service Provider shall be deemed to have performed incorrectly if, at the time of performance, the service does not meet the quality requirements set out in the contract or in legislation.

 

12.6. The Service Provider shall be exempt from its warranty obligations if the User was aware of the defect at the time of concluding the contract or should have been aware of the defect at the time of concluding the contract.

 

12.7. Based on their implied warranty claim, the User may, at their option:

 

12.7.1.  request repair or replacement, if

1. the fulfillment of the chosen implied warranty right is impossible, or
2. it would result in disproportionate additional costs for the Service Provider compared to fulfilling another implied warranty claim, taking into account the value of the service in a faultless condition, the severity of the breach of contract, and the inconvenience caused to the entitled party by fulfilling the implied warranty right;

12.7.2. or may request a proportional reduction in the consideration, may repair the defect at the Service Provider’s expense or have it repaired by another party, or may withdraw from the contract – except in the case of a minor defect – if the Service Provider has not undertaken to repair or replace the item, the Service Provider is unable to fulfill its obligation to repair or replace the goods within a reasonable time, taking into account the interests of the User, the User’s interest in repair or replacement has ceased to exist. In the case of a contract between a consumer and a business for the sale of goods classified as movable property, the provision of digital content or the provision of digital services, the consumer may not repair the defect at the expense of the business or have it repaired by another party in the exercise of their warranty rights.

 

12.8. The User may switch from one warranty right to another. The User shall pay the Service Provider for the costs incurred by the switch, unless the Service Provider gave cause for the switch or the switch was otherwise justified.

 

12.9. The Consumer is obliged to notify the Service Provider of the defect immediately after discovering it. In the case of Consumers, defects reported within 2 (two) months of discovery shall be considered to have been reported without delay. The Consumer shall be liable for any damage resulting from a delay in reporting the defect. The Consumer may no longer enforce their warranty rights after the expiry of the 2 (two) year limitation period from the date of performance of the contract.

 

12.10. The costs associated with fulfilling the warranty obligation shall be borne by the Service Provider. However, if the User’s failure to fulfill their maintenance obligation contributed to the defect, the User shall bear the costs incurred in fulfilling the warranty obligation in proportion to their contribution, if they had the knowledge necessary to maintain the item or if the Service Provider fulfilled its obligation to provide information in this regard.

 

12.11. The Consumer may exercise their implied warranty rights if they can prove the conclusion of the contract. Within one (1) year from performance, the only requirement for enforcing an implied warranty claim—beyond notifying the defect—is that the Consumer proves the product or service was provided by the Service Provider. After one (1) year from performance, the Consumer must also prove that the defect identified existed at the time of performance. If the Service Provider disputes the existence of the contract, the Consumer must be informed of their options for submitting a complaint.

 

12.12. Implied Warranty for SMEs

 

12.12.1. You are obliged to report the defect immediately after discovering it. A defect reported within two months of its discovery shall be considered to have been reported without delay. However, please note that you cannot enforce your implied warranty rights after the two-year limitation period from the date of performance of the contract.

 

12.12.2. You may enforce your implied warranty claim against the Seller.

 

12.12.3You may choose to exercise the following warranty rights:

You may request repair or replacement, unless the option you choose is impossible to fulfill or would involve disproportionate additional costs for the Seller compared to fulfilling another option. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract.

Within 6 months of delivery, there are no other conditions for enforcing your implied warranty claim beyond reporting the defect, provided that you can prove that the Goods were supplied by the Seller. However, after 6 months from delivery, you are required to prove that the defect you have identified already existed at the time of delivery.

 

13. PRODUCT WARRANTY

 

13.1. The provisions of this section apply only to consumer contracts.

 

13.2. In the event of a defect in a product sold by the Service Provider to the Consumer, the Consumer may require the manufacturer (which includes both the producer and the distributor of the product) to repair the defect or – if repair is not possible within an appropriate period without prejudice to the Consumer’s interests – to replace the product. The manufacturer is liable for product warranty for two (2) years from the date the product is placed on the market. After this period, the right to enforce a product warranty claim is forfeited.

 

13.3. A product is defective if it does not meet the quality requirements in force at the time of its release by the manufacturer, or if it does not have the characteristics specified in the manufacturer’s description.

 

13.4. The manufacturer is exempt from the product warranty obligation if they prove that

• the goods were not manufactured or distributed in the course of its business activities or independent occupation;
• at the time the goods were placed on the market, the defect was not detectable according to the state of scientific and technical knowledge; or
• the defect in the goods was caused by the application of legislation or mandatory official regulations.

 

The manufacturer (distributor) needs to prove only one reason for exemption.

 

13.5. The Consumer is obliged to notify the manufacturer of the defect immediately after discovering it. A defect reported within two months of its discovery shall be considered to have been reported without delay. The Consumer shall be liable for any damage resulting from a delay in reporting the defect.

 

13.6. Product Warranty for SMEs

 

13.6.1. In the event of a defect in a movable item (Goods), you may, at your option, enforce either an implied warranty claim or a product warranty claim in accordance with the provisions of the Civil Code.

 

13.6.2. As a product warranty claim, you may request the repair or replacement of the defective Goods.

 

13.6.3. You may enforce your product warranty claim within two years of the date on which the manufacturer placed the product on the market. After this period, you will lose this right.

 

13.6.4. You may exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as the manufacturer).

 

13.6.5. The manufacturer is exempt from the product warranty obligation if they prove that

• the goods were not manufactured or distributed in the course of its business activities;
• at the time the goods were placed on the market, the defect was not detectable according to the state of scientific and technical knowledge; or
• the defect in the goods was caused by the application of legislation or mandatory official regulations.

 

The manufacturer needs to prove only one reason for exemption.

 

14. PROCEDURE IN CASE OF WARRANTY CLAIM

 

14.1. In a contract between a consumer and a business, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.

 

14.2. It is the consumer’s responsibility to prove the conclusion of the contract (by invoice or even just a receipt).

 

14.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code 6:166. §).

 

14.4. If the failure to perform maintenance obligations incumbent upon the entitled party contributed to the defect in the item, the entitled party shall bear the costs incurred in fulfilling the warranty obligation in proportion to its contribution, if they had knowledge of the maintenance of the item or if the obligated party fulfilled its obligation to provide information in this regard.

 

14.5. The Service Provider is obliged to record a report of any warranty or guarantee claim submitted by the User.

 

14.6. A copy of the report must be provided to the User without delay, in a verifiable manner.

 

14.7. If the Service Provider is unable to make a statement regarding the enforceability of the User’s warranty or guarantee claim at the time of its submission, the Service Provider is obliged to inform the User of its position — if the claim is rejected, including the reason for rejection and the possibility of turning to the conciliation body — within five (5) working days, in a verifiable manner.

 

14.8. The Service Provider is obliged to retain the report for three years from the date it is made and to present it to the supervisory authority upon request.

 

14.9. The Service Provider shall endeavor to perform the repair or replacement within a maximum of 15 (fifteen) days.

 

14.10. The Service Provider draws the User’s attention to the fact that implied warranty and product warranty claims cannot be enforced simultaneously or in parallel for the same defect. However, if the User successfully enforces a product warranty claim, they may assert an implied warranty claim against the manufacturer for the replaced product or the repaired part.

 

14.11. The warranty claim shall be deemed valid within the deadline for any defect in the item supplied that caused the specified defect.

 

14.12. If the entitled party enforces a warranty claim with respect to a separable part of the item – regarding the specified defect – the warranty claim shall not be deemed to have been enforced for the other parts of the item.

 

15. COPYRIGHT

 

15.1. Pursuant to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter: Szjt.), the website qualifies as a copyrighted work, and therefore all parts thereof are protected by copyright. Pursuant to Section 16(1) of the Act, it is prohibited to use the graphic and software solutions and computer programs found on the website without permission, or to use any application that could modify the website or any part thereof. Any material taken from the website and its database may only be used with the written consent of the copyright holder and with reference to the website and indication of the source.
The copyright holder: BlackLab SportCards Kft.

 

15.2. The Service Provider reserves the right to take legal action in the event of any unlawful use of the website as described above without the prior written consent of the Service Provider. – certified by a notary public – to impose and claim a penalty of HUF 250,000, i.e. two hundred and fifty thousand forints per day, from the infringer. By engaging in infringing conduct, i.e., unlawfully using the website in whole or in part, the infringer expressly accepts this penalty clause agreement as binding upon itself. In addition to the penalty, the infringing user shall be obliged to compensate the Service Provider for any other damages and costs arising from the infringement.

 

15.3. The Service Provider reserves all rights to all elements of its service, in particular the domain name of blacklabfootball.com, its subdomains, subpages and online advertising space. Furthermore, the Service Provider reserves the right to have the graphic elements and graphics appearing on the products as its own intellectual products, the ownership of which it reserves.

 

15.4. Any activity aimed at listing, organizing, archiving, hacking, or decrypting the source code of the Service Provider’s database is prohibited. Without a separate agreement or the use of a service provided for this purpose, it is prohibited to modify, copy, add new data to, or overwrite existing data in the Service Provider’s database by circumventing the interface or search engines provided by the Service Provider.

 

16. MISCELLANEOUS PROVISIONS

 

16.1. The Service Provider is entitled to use a subcontractor or other contributor to fulfill its obligations. The Service Provider bears full responsibility for any unlawful conduct by such contributor as if the unlawful conduct had been committed by the Service Provider itself.

 

16.2. The contracting parties shall assess and apply the provisions and annexes of the Agreement and the GTC, regardless of where they are located or communicated, as part of the agreement between the contracting parties and in accordance with their actual content.

 

16.3. If any part of these Terms and Conditions becomes invalid, unlawful, or unenforceable, this shall not affect the validity, legality, or enforceability of the remaining parts.

 

16.4. If the Service Provider does not exercise its rights under these GTC, such failure to exercise shall not be deemed a waiver of such rights. Any waiver of any right shall only be valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to any material term or condition of these GTC on one occasion does not mean that it waives its right to insist on strict compliance with that term or condition in the future.

 

16.5. The Service Provider is entitled to modify, at any time and unilaterally, the information, promotions, offers, and discounts related to the provision of various types of services, in accordance with the unilateral amendment of these General Terms and Conditions. Such modifications shall not affect the content of contracts already concluded.

 

16.6. The Service Provider reserves the right to amend these General Terms and Conditions in order to align them with any changes in the applicable legal background or other internal regulations.

 

16.7. The GTC and its amendments shall enter into force upon publication.

16.8. Under the Agreement and the GTC, the Parties are obliged to act in the course of their activities, keeping in mind the rights and interests of the other party, without hindering the operation of the other party, and to do everything possible to settle all disputes arising in connection with the Agreement amicably.

 

17. METHOD OF COMPLAINT HANDLING, CONSUMER RIGHTS AND ENFORCEMENT

17.1. The Service Provider aims to fulfill all orders with appropriate quality and to the complete satisfaction of the customer. The consumer may submit claims related to implied warranty, product warranty, or guarantee regarding the Goods, or may lodge complaints aimed at remedying individual legal or interest infringements concerning the conduct, activity, or omission of the Seller or any person acting on behalf of or for the benefit of the Seller in direct connection with the distribution or sale of the Goods to consumers. Such complaints may be submitted via the above email address, by mail, or orally. The address, phone number, and electronic mail address available for submitting complaints and for communication are the same as the customer service contact details indicated in these General Terms and Conditions.

 

17.2. The consumer may communicate their complaint to the business verbally or in writing, which relates to the conduct, activity, or omission of the business or a person acting on behalf of or for the benefit of the business in direct connection with the distribution or sale of goods to consumers. It shall not be considered a complaint if the User requests information or a statement regarding the operation or activities of the Service Provider’s website.

 

The business is obliged to investigate verbal complaints immediately and, if necessary, remedy them. If the consumer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, the business must promptly record the complaint and its position regarding it in a report, and in the case of a verbal complaint made in person, provide a copy of the report to the consumer on the spot. In the case of a verbal complaint made by telephone or other electronic communications service, the business must send a copy to the consumer, together with the substantive response, no later than within 30 days, in accordance with the requirements for responding to written complaints. Otherwise, the business must proceed as set out below for written complaints. Unless otherwise provided by a directly applicable legal act of the European Union, the business must respond to written complaints in writing, in a verifiable manner, within 30 days of receipt, and take steps to communicate the response. A shorter deadline may be set by regulation, while a longer deadline may be set by law. The business must provide reasons for any rejection of the complaint. Verbal complaints made by telephone or electronic communications service must be assigned a unique identification number, which must be communicated to the Buyer. If the Seller provides an electronic interface or form for submitting written complaints, it must immediately acknowledge receipt of the written complaint to the consumer at the email address provided.

 

The report recorded regarding the complaint must include the following:

1. the name and address of the consumer,
2. the place, time and manner of submitting the complaint,
3. a detailed description of the consumer’s complaint, a list of documents and other evidence presented by the consumer,
4. a statement by the business of their position on the consumer’s complaint, if it is possible to investigate the complaint immediately,
5. the signature of the person who recorded the complaint and – except for an oral complaint made by telephone or other electronic means – of the consumer,
6. the place and time of recording the report,
7. in the case of a verbal complaint made by telephone or other electronic communications service, the unique identification number of the complaint,
8. a warning stating that if the consumer does not provide the data specified in points 1 and 3 during the recording of the report, or refuses to sign the report, the Seller will not apply the response requirements for written complaints when handling the verbal complaint.

 

If the consumer does not provide the data specified in points 1 and 3 during the recording of the report, or refuses to sign the report, the business is not obliged to proceed in accordance with the rules for responding to written complaints when handling the verbal complaint. The company is required to keep the complaint report and a copy of the response for three years and to present them to the supervisory authorities upon request.

 

If the complaint is rejected, the business is obliged to inform the consumer in writing about which authority or conciliation body can initiate proceedings in relation to their complaint, depending on its nature. The information must also include the name and address of the competent authority or the conciliation body in the consumer’s place of residence or stay, its telephone and internet contact details, and its postal address, as well as whether the seller has made a general declaration of submission. The information must also indicate whether the business uses the conciliation body’s procedures to settle consumer disputes.

 

If any consumer dispute between the Seller and the consumer cannot be resolved through negotiations, the following legal remedies are available to the consumer:

 

17.3. Complaints to consumer protection authorities: If the Service Provider does not handle the User’s complaint or quality objection, or does not do so in accordance with the applicable laws, or if the consumer observes a violation of their consumer rights, they are entitled to submit a complaint to the consumer protection authority competent for their place of residence, including a description of the infringement. After evaluating the complaint, the authority will decide whether to initiate consumer protection proceedings. Depending on the nature of the application, the first-instance consumer protection authority tasks are performed by the district offices of the capital and counties competent for the consumer’s place of residence.

 

A list of the district offices responsible for your place of residence and their contact details can be found here. In certain cases (including certain infringements involving online stores), the proceedings are conducted by the district offices of the county seats, whose contact details can be found here.

 

Budapest Capital Government Office Consumer Protection Department Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: fogyasztovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Budapest metropolitan area	Pest County Government Office Consumer Protection Department Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: fogyved@pest.gov.hu Phone number:  06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Pest County
Bács-Kiskun County Government Office Consumer Protection Department Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, Pf. 189. E-mail: fogyasztovedelem@bacs.gov.hu Phone number:  06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Bács-Kiskun county	Baranya County Government Office Consumer Protection Department Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: fogyasztovedelem@baranya.gov.hu Phone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Baranya county
Békés County Government Office Consumer Protection Department Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction:Békés county	Borsod-Abaúj- Zemplén County Government Office Consumer Protection Department Address: 3527 Miskolc, József Attila u 20. E-mail: fogyasztovedelem@borsod.gov.hu Phone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction:Borsod-Abaúj-Zemplén county
Csongrád-Csanád County Government Office Consumer Protection Department Address: 6722 Szeged, Rákóczi tér 1. Mailing address: 6722 Szeged, Rákóczi tér 1. E-mail: fogyasztovedelem@csongrad.gov.hu Phone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Csongrád-Csanád county	Fejér County Government Office Consumer Protection Department Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Fejér county
Győr-Moson-Sopron County Government Office Consumer Protection Department Address: 9022 Győr, Türr István utca. 7. E-mail: fogyasztovedelem@gyor.gov.hu Phone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Győr-Moson-Sopron county	Hajdú-Bihar County Government Office Consumer Protection Department Address: 4025 Debrecen, Széchenyi utca 46. Mailing address: 4025 Debrecen, Széchenyi utca 46. E-mail: fogyasztovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Hajdú-Bihar county
Heves Countyi County Government Office Consumer Protection Department Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, Pf. 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Heves county	Jász-Nagykun-Szolnok County Government Office Consumer Protection Department Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Jász-Nagykun-Szolnok county
Komárom-Esztergom County Government Office Consumer Protection Department Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: fogyasztovedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Komárom-Esztergom county	Nógrád County Government Office Consumer Protection Department Address: 3100 Salgótarján, Karancs út 54. E-mail: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Nógrád county
Somogy County Government Office Consumer Protection Department Address: 7400 Kaposvár, Vásártéri út 2. E-mail: fogyasztovedelem@somogy.gov.hu Phone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Somogy county	Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department Address: 4400 Nyíregyháza, Hatzel tér 10. Mailing address: 4401 Nyíregyháza, Pf. 77. E-mail: fogyasztovedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Szabolcs-Szatmár-Bereg county
Tolna County Government Office Consumer Protection Department Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: fogyasztovedelem@tolna.gov.hu Phone number: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction:Tolna county	Vas County Government Office Consumer Protection Department Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, Pf. 24. E-mail: fogyasztovedelem@vas.gov.hu Phone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction:Vas county
Veszprém County Government Office Consumer Protection Department Address: 8200 Veszprém, Kistó utca 1. Mailing address: 8200 Veszprém, Kistó utca 1. E-mail: fogyasztovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction:Veszprém county	Zala County Government Office Consumer Protection Department Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: fogyasztovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction:Zala county

17.4. The User may lodge a consumer complaint against the Service Provider. If the Service Provider rejects the User’s consumer complaint, the User may also turn to the conciliation body competent for their place of residence or stay. The condition for initiating proceedings before the conciliation body is that the consumer must first attempt to settle the dispute directly with the business concerned. Based on the consumer’s request, the conciliation body designated by the consumer in their request shall be competent for the proceedings instead of the competent body.

 

17.4.1. In the conciliation procedure, the Service Provider is obliged to participate and cooperate in accordance with the relevant legislation. Within this framework, the Service Provider is obliged to send a response to the conciliation body’s request (which, according to the law, must be done within 8 days of delivery of the request), and it is also obliged to appear before the conciliation body (“ensuring the participation of a person authorized to reach an agreement at the hearing”). If the Service Provider’s registered office or place of business is not registered in the county where the chamber operating the territorially competent conciliation body is located, the Service Provider’s obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer’s request.

 

17.4.2. In the event of a breach of the above cooperation obligation, the consumer protection authority has jurisdiction, and as a result of the change in legislation, the imposition of a mandatory fine applies in the case of unlawful conduct by the Service Provider; exemption from the fine is not possible. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium-sized Enterprises have also been amended, so the imposition of a fine cannot be omitted in the case of small and medium-sized enterprises either.

 

17.4.3. The conciliation body is responsible for settling consumer disputes outside of court proceedings. The conciliation body’s task is to attempt to reach an agreement between the parties in order to settle the consumer dispute. If this proves unsuccessful, it will issue a decision in the case in order to ensure the simple, quick, effective, and cost-efficient enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights and obligations of consumers.

 

17.4.4. The conciliation body’s procedure is initiated at the request of the consumer. The request must be submitted in writing to the chairperson of the conciliation body; the requirement for written form may be fulfilled by letter, telegram, telex, or telefax, as well as by any other means that enables the recipient to store the data addressed to them for an appropriate period for the purpose of the data, and to display the stored data in unchanged form and content. The request must include:

1. the consumer’s name, place of residence or place of stay,
2. the name, registered office, or relevant place of business of the business involved in the consumer dispute,
3. if the consumer designates a conciliation body other than the competent conciliation body, the designation of the requested body,
4. a brief description of the consumer’s position, the facts supporting it, and the evidence for those facts,
5. a statement by the consumer that the consumer has attempted to resolve the dispute directly with the business concerned,
6. the consumer’s declaration stating that no proceedings have been initiated before another conciliation body in the matter, no mediation procedure has been commenced, and no statement of claim has been filed or application for a payment order has been submitted,
7. an application requesting a decision by the conciliation body,
8. the signature of the consumer.

 

The application must be accompanied by the document or a copy (extract) thereof, the content of which the consumer refers to as evidence, in particular the business’s written statement rejecting the complaint or, in the absence thereof, other written evidence available to the consumer of the attempted conciliation.

 

If the consumer acts through an authorized representative, the power of attorney must be attached to the application.

 

17.4.5. The list of conciliation bodies is available here. The contact details of the individual conciliation bodies with territorial jurisdiction are as follows:

Budapesti Conciliation Board Headquarters: Budapest Area of jurisdiction: Budapest Contact details: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone number: : 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya County Conciliation Board Headquarters: Pécs Area of jurisdiction: Baranya county, Somogy county, Tolna county Contact details: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: : 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Board Headquarters: Miskolc Area of jurisdiction: Borsod-Abaúj-Zemplén county, Heves county, Nógrád county Contact details: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: : 06-46-501-091 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád County Conciliation Board Headquarters: Szeged Area of jurisdiction: Békés county, Bács-Kiskun county, Csongrád-Csanád county Contact details: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: : 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Fejér Countyi County Conciliation Board Headquarters: Székesfehérvár Area of jurisdiction: Fejér county, Komárom-Esztergom county, Veszprém county Contact details: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number: :06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron County Conciliation Board Headquarters: Győr Area of jurisdiction: Győr-Moson-Sopron county, Vas county, Zala county Contact details: Address: 9022 Győr, Szent István út 10/a. Phone number: : 06-96-520-217 E-mail: bekelteto.testulet@gymsmkik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Board Headquarters: Debrecen Area of jurisdiction: Jász-Nagykun-Szolnok county, Hajdú-Bihar county, Szabolcs-Szatmár-Bereg county Contact details: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: : 06-52-500-710, +36 52 500 745 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest County Conciliation Board Headquarters: Budapest Area of jurisdiction: Pest County Contact details: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: : 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

17.4.6. Under the Consumer Protection Act, the following are considered consumers for the purposes of the Conciliation Board procedure:

• a civil organization, ecclesiastical legal entity, condominium, or housing cooperative acting for purposes outside its independent occupation and economic activity, as defined by a separate law, which purchases, orders, receives, uses goods, or is the recipient of commercial communication or an offer related to goods
• a micro, small, or medium-sized enterprise (hereinafter collectively: SME) that uses a public service or, within the framework of retail activity as defined by the Act on Trade, purchases, uses goods, or is the recipient of commercial communication or an offer related to goods;
• for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC, a business qualifying as a buyer under Regulation (EU) 2018/3.

The Conciliation Board is authorized to verify and examine the existence of consumer quality. The rules of procedure are governed by the rules set out under the Conciliation Board.

 

17.5. Online dispute resolution platform: On the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ODR) Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 (hereinafter: Regulation), the European Commission has established an online dispute resolution platform, which has been available since February 15, 2016, to both consumers and traders in the event of a consumer dispute between parties to an online sales or service contract.

17.5.1. The scope of the regulation directly extends to traders established in the Union and having their registered office in Hungary who are involved in online sales or service contracts, if  a consumer dispute arises in connection with an online sales or service contract concluded between them and the consumer.

17.5.2. In order to use the online dispute resolution platform, you must first register with the European Commission’s system. Once you have registered with the European Commission’s system, you can access the online dispute resolution platform here.

ODRlink:  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HU

 

17.6. Judicial Proceedings: If the consumer does not turn to the conciliation body, or if the procedure does not lead to a result, the consumer has the option to resolve the dispute through civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The lawsuit must be initiated by filing a statement of claim, which must include the following information:

• the court conducting the proceedings;
• the names, places of residence, and legal status of the parties and their representatives;
• the right to be enforced, with a presentation of the facts on which it is based and the evidence supporting them;
• the data from which the court’s jurisdiction and competence can be established;
• a clear request for the court’s decision.

The statement of claim must be accompanied by the document or a copy thereof, the content of which is referred to as evidence.

 

18. DATA PROTECTION, DATA MANAGEMENT INFORMATION

 

18.1. The Service Provider aims to ensure the protection of the personal data of Users of the website to the fullest extent possible. The data management information contained in these terms of use applies exclusively to the Web Store and does not apply to websites operated by third parties, even if these websites are directly accessible from the Web Store.

 

18.2. The Service Provider shall protect the personal rights of its visitors and customers in accordance with the relevant legislation, in particular the Civil Code and Act CXII of 2011 on the right to self-determination in relation to information and freedom of information (hereinafter: Infotv.), REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Please note that the provision of personal data in the Web Store is voluntary, and the User consents to the processing of such data by accepting the terms of use. If the User acts on behalf of another person, it is their responsibility to obtain the consent of the person concerned to disclose their data. The prior consent of the legal representative is required for the declaration of persons with limited or no legal capacity, except for data processing related to services that are commonplace in everyday life. You can read the detailed rules related to data management in the data management information (LINK) available on the Service Provider’s website https://www.blacklabsportcards.com.

 

18.3. Certain services of the Web Store place a unique identifier, known as a cookie, on the User’s computer. Cookies are used to facilitate the identification and authentication of Users in order to provide personalized service and improve the services offered to the User. Personal data of Users is never stored in cookies. The product recommendation system operating on the website displays offers belonging to the category of pages previously visited by the User. By using the website, the User accepts the placement of cookies on their computer. Refusing to accept cookies does not prevent the User from using the services of the Web Store. You can read more about cookies in the Service Provider’s cookie policy (LINK) on the website https://www.blacklabsportcards.com.

 

19. DIGITAL CONTENT OPERATION, TECHNICAL PROTECTION MEASURES, HARDWARE AND SOFTWARE COMPATIBILITY

 

19.1. The Service Provider guarantees the 99% availability of the website, on an annual basis. To measure availability, scheduled maintenance lasting up to 1 working day shall not be considered a downtime, provided that the Service Provider has notified the User in advance on the website about its date and expected duration.

 

19.2. The website works with all types of browser software and operating systems. The website is communicated via HTTP protocol. Communication through the website is not encrypted, except for pages that require personal information, which are equipped with the https protocol. The website is SSL certified.

 

19.3. The website runs on a server operated by ININET Kft.

 

19.4. The Service Provider reserves the right, in justified cases, to temporarily suspend the availability of any function for all Users, including in particular network segments, nicknames, email addresses, etc., or to permanently terminate the provision of the function.

 

BlackLab SportCards Ltd.

Sándor Pongor, managing director

2026.01.26.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Annex 1

Sample withdrawal/termination statement

(only fill in and return if you wish to withdraw from/terminate the contract)

To: BlackLab SportCards Kft.,

Address: 4002 Debrecen, Esőcsepp street 13/A.

e-mail:info@blacklab.com

I/We hereby declare that I/we exercise my/our right of withdrawal/termination with regard to the contract for the sale of the following product(s) or the provision of the following service(s):

 

Date of conclusion of contract/date of receipt:

Unique order number:

Name(s) of consumer(s):

Address(es) of consumer(s):

Signature(s) of consumer(s) (only for statements made on paper):

 

Date: